The COVID-19 pandemic has caused chaos and uncertainty for many business owners. But there are also some great examples of companies that have managed to successfully pivot and continue to serve their customers despite the crisis. Here a few practical tips to help you do the same.
Businesses across many different industries are feeling the financial crunch from the outbreak so it is likely that your customers will be impacted, too. Of course, you need to do what is necessary to keep your business afloat, but try to be empathetic when you are dealing with cancellations, late payments and refund requests.